1. Platform Role & Liability Disclaimer

Call2Physio operates strictly as a technology service provider that:

• ✓Connects licensed physiotherapists with patients
• ✓Facilitates appointment scheduling and payments
• ✗Does NOT provide medical services or guarantee treatment outcomes

Critical Limitations:

• No Liability for Practitioner Actions: We are not responsible for:
  • Fraud/misconduct by users (patients or physiotherapists)
  • Clinical negligence or malpractice
  • Personal/institutional disputes between connected parties
• User Verification: While we conduct license checks, users must independently verify credentials

2. Fraud Prevention & Reporting

Payment-Related Fraud:

For Platform-Processed Payments ONLY:

• Refund claims must be filed within 48 hours of service completion
• Valid grounds:
  • Undelivered services
  • Identity fraud (proven impersonation)
  • Payment fraud (unauthorized transactions)

Investigation Process:

• Complaint submission via support@call2physio.com
• 7-working day investigation:
  • Practitioner response review
  • Session evidence analysis (logs/records)
  • Internal fraud team assessment
• Resolution: Full/partial refund or case dismissal

3. User Responsibilities

By using Call2Physio, you agree:

• To conduct due diligence on matched parties
• Not to share sensitive data (bank/CVV) outside our platform
• That we may cooperate with legal authorities in fraud cases

4. Payment & Refund Specifics

*Partial refunds require documented proof of service deficiency