Step 1: Submit a Claim

Log in → Order History → Raise Refund Request

OR Email refunds@call2physio.com with:

• Transaction ID
• Practitioner name
• Reason + supporting evidence (e.g., screenshots, session notes)

Step 2: Investigation

• Our team verifies with both parties (patient + physiotherapist)
• Timeline: 7 working days
• You'll receive status updates via email

Step 3: Resolution

• Approved Refunds: Credited to original payment method in 3-5 business days
• Denied Claims: Detailed explanation with appeal options

For Patients:

• Insurance Claims (US): If denied, we assist in reprocessing but don't guarantee approvals.
• Partial Sessions: Refund prorated for unused time.

For Physiotherapists:

• Disputed Earnings: Held funds released after investigation.
• Fraudulent Chargebacks: We provide evidence to payment processors.