How can we help?
Find answers to common questions about our platform, security, and services.
General Questions
Call2Physio is a digital platform that connects patients with licensed physiotherapists for online consultations, appointment scheduling, and treatment management. We facilitate secure interactions but do not provide medical services directly.
For Patients: Book appointments, consult with physiotherapists, and manage treatment plans.
For Physiotherapists: Offer services, manage schedules, and receive payments securely.
Yes, our platform operates in both countries, complying with local healthcare regulations (HIPAA in the USA and DISHA in India).
- Patients: Register via the website/app with basic details.
- Physiotherapists: Submit professional credentials for verification before approval.
Privacy & Security
- AES-256 encryption for data transmission and storage.
- HIPAA/DISHA-compliant servers for health records.
- Role-based access controls to limit data exposure.
- Identity & Contact Info (name, email, phone).
- Health Data (medical history, treatment notes).
- Payment Details (processed securely; we don't store card numbers).
Yes:
- USA Users: Request deletion of non-essential data (medical records retained for 6 years per HIPAA).
- India Users: Request corrections or deletions per IT Act 2000.
Email privacy@call2physio.com for requests.
Absolutely. Only you and your physiotherapist access session details unless legally required otherwise.
Payments & Refunds
- Credit/debit cards (via Stripe/Razorpay).
- UPI (India).
- Insurance claims (USA; approval not guaranteed).
| Scenario | Refund Type | Conditions |
|---|---|---|
| No-show by therapist | Full Refund | Must report within 48 hrs |
| Dissatisfaction | Partial Refund | Valid proof required |
| Billing error | Full Refund | Provide transaction proof |
Approved refunds are processed in 3–5 business days to the original payment method.
- Completed sessions after 48 hours.
- Cash/third-party payments (outside Call2Physio).
For Patients
- Search for a licensed physiotherapist.
- Select a slot and pay securely.
- Receive confirmation and join the session via link.
Yes, up to 24 hours before the session. Late cancellations may incur fees.
Check their profile for license numbers. Cross-verify with state/council registries (links provided).
Report within 48 hours with evidence (e.g., session notes) for a partial refund.
For Physiotherapists
- Submit your license and ID for verification.
- Set up your profile and availability.
- Start receiving bookings.
Earnings are deposited weekly (after platform fees). Disputes are investigated before release.
You can submit counter-evidence. Unjust chargebacks may lead to patient account suspension.
Yes, a service fee applies per transaction (details in your provider agreement).
Fraud Prevention
- Zero tolerance for scams or identity theft.
- 100% refunds for verified fraud cases.
- Legal action against malicious actors.
Email support@call2physio.com or use our whistleblower portal.
Decline and report immediately—this violates our policy and risks account bans.
Technical Support
Clear cache or update the app. Contact support@call2physio.com for help.
Adjust browser settings or use our opt-out tool in Privacy Preferences.
Legal & Compliance
- USA: HIPAA, CCPA.
- India: DISHA, IT Act 2000.
Only with consent from a parent/guardian (age verification required).
Protected by Standard Contractual Clauses (SCCs) for USA-India transfers.
Contact & Support
Email: support@call2physio.com
Phone:
- USA: +1 (800) XXX-XXXX
- India: +91 XXX XXXX XXXX
Email dpo@call2physio.com for privacy-related concerns.
Still have questions?
We're here to help you 24/7. Reach out to our support team.