Privacy Policy

1. Introduction

Call2Physio ("we," "us," "our") respects your privacy. This Privacy Policy explains what data we collect, how we use and share it, and the choices available to you. This policy applies to users in India and is intended to address applicable Indian privacy and data-protection requirements, including relevant provisions of the Digital Personal Data Protection Act, 2023 and related rules as those requirements become applicable.

2. Information We Collect

• Identity data: information submitted for an account or profile, such as name, age, gender, and profile photo
• Contact data: email, phone number, and address or location information you provide
• Guest inquiry data: when you contact a physiotherapist without creating an account, we may collect your name, mobile number, general location, selected physiotherapist, and the short problem or message you choose to submit
• Health-related data: information and reports you choose to share through the platform or with a physiotherapist; guest inquiry forms are intended only for a brief description and should not be used to upload medical documents
• Appointment and payment references: booking records and transaction identifiers returned when a payment is initiated through Razorpay; payment credentials are entered in Razorpay's checkout, not emailed to Call2Physio
• Technical and location data: device/browser information and location information when you choose to allow location features

3. How We Use Your Information

• To help you discover and contact a selected physiotherapist, including processing guest patient inquiries before an account or booking exists
• To process appointment bookings and payments
• To send appointment confirmations, reminders, and updates
• To improve platform functionality and safety
• To comply with legal obligations where required

4. Sharing of Information

We share only the minimum necessary information with:

• The physiotherapist you select for an inquiry or appointment. For guest inquiries, the physiotherapist initially receives the inquiry details and a masked mobile number; the full mobile number becomes available to that physiotherapist only after they accept the inquiry
• Razorpay, for payment processing
• Government or regulatory authorities, only if legally required

We do not sell your personal data to third parties.

5. Data Security

We use technical and organizational safeguards intended to limit unauthorized access. No system is completely secure, and users should use strong passwords, avoid sharing account credentials, and send only information necessary for the service.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing info@call2physio.com. We will respond within a reasonable time.

7. Data Retention

We retain account and appointment data for as long as reasonably necessary for the purposes described in this policy and for applicable legal, safety, dispute-resolution, and record-keeping needs. Guest inquiry and contact data may be retained for a reasonable period to allow the selected physiotherapist to respond, prevent abuse or duplicate inquiries, support platform safety, and handle legitimate support or legal requests. You may request deletion of your personal data by contacting us, subject to information we are required or reasonably permitted to retain.

8. Cookies

We use essential cookies for platform functionality and may use analytics cookies to understand usage patterns. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted on this page.